Ace 355 Terms & Conditions — What You Need to Know Before You Play

These Terms & Conditions apply to all services offered on the ace 355 platform (https://ace355.biz) and its mobile application. By registering or using any service on ace 355, you agree to be bound by this agreement.

Ace 355 reserves the right to modify these terms and conditions at any time. Registered members will be notified of any changes via email or platform notification. Continued use of the platform after changes take effect will be deemed acceptance of the updated terms.

These Terms and Conditions have been drawn up in accordance with applicable laws in Bangladesh and international online gaming regulations. ace 355 operates as an internationally licensed gaming operator.

To create an account on ace 355, you must provide accurate and complete information. Accounts registered with false information may be closed at any time and any funds held in such accounts may be forfeited.

Each individual may only register one account. If multiple accounts belonging to the same person are detected, all accounts will be permanently closed. ace 355 monitors for duplicate accounts by reviewing IP addresses, device information, and payment details.

• The email address and phone number provided at registration must be active and belong to you.
• Keep your account password confidential and do not share it with anyone.
• To update your account details, please contact our support team.
• Report any account hacking or unauthorized access to ace 355 immediately.
• Allowing any third party to access or use your account is strictly prohibited.

You must be 18 years of age or older to participate on ace 355. Use of ace 355 by anyone under 18 is strictly prohibited. ace 355 may request government-issued ID at any time for age verification purposes.

If verification reveals that a member opened an account while under 18, that account will be immediately closed and all associated transactions will be deemed void. The following individuals are not eligible to use ace 355:

• Any individual under the age of 18.
• Residents of countries or regions where online gaming is prohibited by law.
• Individuals previously banned by ace 355.
• Ace 355 employees and their immediate family members.

Ace 355 supports Bangladesh's most popular mobile payment methods — Mobile Pay, Nagad, Rocket — as well as direct bank transfers. All transactions are processed in Bangladeshi Taka (BDT).

Account verification (KYC) must be completed before making a withdrawal. Verification requires submission of a copy of your national ID or passport. ace 355 maintains the highest standards in anti-money laundering compliance and reserves the right to investigate any suspicious transactions.

• Deposited funds will be returned only via the same payment method used to make the deposit.
• Withdrawals may be withheld if bonus wagering requirements have not been met.
• Ace 355 may request additional documentation to verify transactions when necessary.

Ace 355 regularly offers a variety of bonuses and promotional offers. Each bonus comes with its own specific terms, which should be read carefully before claiming. Accepting a bonus constitutes agreement to its terms.

• Welcome Bonus: New members receive a bonus of a set percentage on their first deposit. The bonus must meet a wagering requirement before any withdrawal can be made.
• Reload Bonus: Awarded to existing members on subsequent deposits. Each reload bonus has its own validity period and terms.
• Cashback: A portion of losses incurred over a specified period will be returned. Cashback cannot be withdrawn directly and is subject to applicable wagering requirements.
• Referral Bonus: Refer a friend to ace 355 and earn a bonus. Once your referee makes their first deposit, both of you will receive a bonus.
• Free Spins: Free spins are available on selected slot games. Winnings from free spins are subject to wagering requirements.

Bonus abuse — such as claiming bonuses through multiple accounts or attempting to withdraw immediately after claiming a bonus — will result in ace 355 cancelling both the bonus and any associated winnings.

All games on ace 355 are powered by internationally certified Random Number Generator (RNG) technology, ensuring every game outcome is completely random and impartial. ace 355 does not manipulate results in favor of or against any individual player.

Live Casino games are operated by real dealers and are regularly audited by third parties to ensure fairness. For Sports Betting, ace 355 reserves the right to adjust odds, though odds on already accepted bets will not be changed.

• If a game is interrupted due to a technical issue, ace 355 reserves the right to void that round and refund the bet.
• Ace 355 reserves the right to void any bets or winnings resulting from system errors or incorrect odds.
• Ace 355 is not liable for any losses caused by software or hardware malfunctions.

The following activities are strictly prohibited on ace 355. Any violation may result in permanent account closure and legal action where applicable.

• Creating or operating multiple accounts under the same identity.
• Creating an account using another person's identity or submitting forged identification documents.
• Exploiting the bonus system to gain an unfair advantage.
• Using bots, automation tools, or hacking software on the gaming platform.
• Using ace 355 for money laundering or any illegal activity.
• Harassing other members or disrupting the platform.
• Misconduct or threats directed at ace 355 staff.
• Initiating chargebacks or disputed payments through a payment provider.

Ace 355 reserves the right to temporarily or permanently suspend any account under the following circumstances. ace 355 will generally notify the member by email before closing an account; however, in cases of fraud, action may be taken without prior notice.

• Violation of any provision of these terms and conditions.
• Submitting false or fraudulent documents during KYC verification.
• If suspicious financial activity is detected.
• If the account has been inactive for an extended period (more than 12 months).
• If self-exclusion is activated at the member's own request.

Members who wish to close their account must notify the support team. All valid pending withdrawals will be processed before the account is closed.

Ace 355 treats the protection of your personal data as a top priority. Your registration details, payment information, and gaming history are kept strictly confidential. ace 355 never sells your data to third parties for advertising or marketing purposes.

Information may only be disclosed in the following circumstances: a lawful request from a law enforcement agency, a money laundering investigation, or to trusted service partners of ace 355 (who are bound by strict confidentiality obligations). For more details, please visit our Privacy Policy Read.

Ace 355 believes gaming should be purely for enjoyment. We want every player to stay happy and in good health. That's why ace 355 provides responsible gaming tools for all its members.

• Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
• Loss Limit: Set a limit on how much you can lose within a given time period.
• Cooling-Off: Take a break from gaming for anywhere between 24 hours and 30 days.
• Self-Exclusion: Temporarily lock your account for a set period of time.
• Reality Check: Receive automatic notifications after a set period of time.

For more information, please visit our Responsible Gaming View Page.

Ace 355 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. For significant changes, registered members will be notified at least 7 days in advance via email or an in-platform notification.

If a member continues to use ace 355 after any changes take effect, they will be considered to have accepted the updated terms. If you do not agree to the new terms, you may contact the support team to close your account.

If you have any questions or complaints regarding these terms and conditions, please contact the ace 355 support team. Our Bangla-speaking support team is available 24/7, seven days a week.

• Email: support@ace355.biz
• Live Chat: Click the chat icon on the right side of the platform.
• You will receive an initial response within 48 hours of submitting a complaint.
• Complex complaints may take up to 14 business days to resolve.

If your issue cannot be resolved through ace 355's internal process, you have the right to escalate your appeal to the licensing authority.